1. Booking Process

• Search & Select: Users can browse dive centres and upcoming dives using the Dive Buddy app. Listings may include location, dive types, pricing, availability, and any special requirements.

• Booking Request: Once a dive is selected, users submit a booking request through the app. This request is sent directly to the dive centre.

• Confirmation: The dive centre will review the request and confirm availability. Users will receive a confirmation notification once the booking is accepted.

• Payment: Payment is made securely through the Dive Buddy platform, in accordance with the dive centre’s specified pricing and terms.

• Communication: Users can contact the dive centre directly via the app for any pre-dive questions or requirements.

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 2. Dive Centre Responsibility

• Dive centres are solely responsible for:

  • Providing accurate listing information.

  • Communicating booking terms, requirements, and cancellation policies.

  • Conducting the dive activity in a safe, professional, and timely manner.

  • Managing rescheduling, cancellations, or refunds according to their own policies.

Dive Buddy does not control or influence how dives are conducted and is not liable for any changes, issues, or disputes that arise between the user and the dive centre.

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 3. Cancellation & Refunds

• Dive Centre Policies Apply: Each dive centre sets its own cancellation and refund policy. Users must confirm the applicable cancellation terms directly with the dive centre prior to making payment.

• No Platform Refunds: Dive Buddy does not refund any portion of our commission, as this fee supports the operation and maintenance of the booking platform.

• Commission Retention: In the event of a cancellation, even if a refund is provided by the dive centre, Dive Buddy’s commission is non-refundable.

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 4. Booking Fees

• Free for Users: There are no booking fees or hidden charges payable by users to use the Dive Buddy platform.

• Commission Model: Dive Buddy earns revenue through commission from the dive centres. This does not affect the price the user pays.

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 5. Types of Dive Listings

Dive centres may list various types of dive opportunities, including:

• Fun Dives

• Try Dives / Discover Scuba Diving

• Courses (e.g., Open Water, Advanced, Rescue, etc.)

• Specialty Dives

Users should ensure they meet the prerequisites for any listed dive before booking.

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 6. Liability Disclaimer

Dive Buddy acts solely as a facilitator of bookings and does not verify or certify the credentials, safety standards, or regulatory compliance of any dive centre listed on the platform. Users participate in dive activities at their own risk and are encouraged to:

• Verify certifications and insurance of the dive centre.

• Confirm safety practices before the dive.

• Ensure personal dive insurance is valid.

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 7. User Responsibilities

• Provide accurate personal details when booking (e.g., certification level, medical fitness, equipment needs).

• Review and accept the dive centre’s policies and terms before confirming the booking.

• Communicate directly with the dive centre if any changes or issues arise.

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8. Support

If you encounter issues with the app or the booking process itself, you can contact Dive Buddy support through the Support section in the app.