1. Returning Your Order (Cooling-Off Period)

Under UK law, if you purchase goods online, you have 14 calendar days from the day you receive your order to return it for any reason, as per the Consumer Contracts Regulations, which replaced the Distance Selling Regulations.

How to Return Your Order

• To return your order, please contact us using the support pages on our website with your order number and a clear statement requesting a return.

• You must return the goods within 14 days of informing us of your return request.

• You will receive a full refund for the item. Delivery costs will only be refunded if the item is faulty or not as described. If you opted for an enhanced delivery service (e.g., Express Shipping), we will only refund the standard shipping cost.

• Refunds will be processed within 14 days of receiving the returned item.

Exceptions:

• Personalised or custom-made items are not eligible for cancellation unless faulty.

• Items that cannot be returned for hygiene reasons (e.g., certain clothing or accessories) must be in their original sealed packaging.

2. Returns & Refunds for Faulty or Damaged Goods

Under the Consumer Rights Act 2015, you have the right to return goods that are faulty, not as described, or unfit for purpose.

Timeframe for Faulty Returns:

• Within 30 days: You are entitled to a full refund.

• After 30 days but within 6 months: We will offer a repair or replacement. If this is not possible, we will issue a refund.

• After 6 months: You may still be entitled to a partial refund if you can prove the issue was present at the time of delivery.

How to Return Faulty Items

• Contact us using the support pages on our website with your order number and details of the fault.

• We may request photographic evidence or ask you to return the item for inspection.

• We will provide a pre-paid return label for faulty or damaged items.

3. Conditions for Returns

To be eligible for a return:

• Items must be unused and in their original packaging.

• You must include proof of purchase (order confirmation or receipt).

• If returning an item due to change of mind, you are responsible for return shipping costs.

4. Refund Processing Time

• Refunds will be issued to the original payment method within 14 days of receiving the returned goods.

• We will notify you by email once your refund has been processed.

5. Exchanges

If you wish to exchange an item, please contact us through our customer support page. Exchanges are subject to stock availability.

6. Contact Us

For any questions regarding this policy, please contact us here.

This policy does not affect your statutory rights under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations, which replaced the Distance Selling Regulations.